Role Purpose:

Telephonic communication with client base to provide accurate product information in line with standards protocols.

Are you someone who can:

• Drive significant expansion and profitability within the framework of cost control.
• Expenses and costs should be managed within the agreed budget to generate cost savings.
• Provide great service that goes above and beyond what the customer expects by using timely, suitable, and inventive solutions.
• All client inquiries should be promptly and effectively resolved.
• To support and reach pertinent product and service goals, maintain expert knowledge on certain items, price, application process, processing, and schedules.
• Make sure all communications with clients are courteous and professional.
• Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Ensure efficiency of service productivity and performance in Call Centre.
• Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
• Report on required Call Centre activities and deliveries to improve business results.

You will be an ideal candidate if you:

• possess a 12 th.
• two years of relevant experience.
• A person cannot be an insolvent with no hope of recovery.
• own a personal lines background (which does not include medical insurance, life cover)
• Must have recent experience.
• completed both the RE5 and the FAIS qualification.

You will have access to:

• Possibilities for collaboration and networking.
• an environment at work that is difficult.
• chances for innovation.

We can be a match if you are:

• Adaptable and curious.
• Have strong customer service experience.
• Thrive in a collaborative environment.

Are you interested to take the step? We look forward to engaging with you

The Employment Equity plan of FirstRand Group will be followed in making all appointments. The Bank encourages the hiring of and promotion of people with disabilities. Candidates may voluntarily reveal their handicap status in order for us to accomplish this goal. Unless we are forced by law to reveal this information to third parties, the Bank will keep your information private.

Closing date: 26 October 2023