Location: various provinces
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related

 

As the parent company of several of the top financial service providers in South Africa, TIH is a trailblazer in the financial services sector, introducing customer-focused innovation and service excellence to the insurance and personal finance space. Our portfolio comprises health insurance, short-term and long-term insurers, and a comparison platform for insurance and personal finance.

Job Description

JOB PURPOSE

Inbound or outbound policy sales, depending on leads and campaigns; establish the customer relationship and meet multiple KPIs; establish a connection with the customer, analyze their needs, and suggest solutions; requires a strong understanding of the products, their features, and the market; must also prioritize the brand’s expansion.

Customer Relationships Development

Make calls by telephone to allocated customers to develop new relationships or either as a first point of contact.

Customer Needs Clarification

Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer’s level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

Identify the products or services that best meet the customer’s needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

Acquire a working knowledge of the organization’s policies and procedures, as well as regulatory and ethical codes that are pertinent to your own job. Follow all necessary steps to guarantee that your own work is completed to the necessary standards.

Customer Relationship Management (CRM) Data

After every interaction with a customer, schedule a callback and enter pertinent data into the CRM system to establish a call plan and guarantee that the company has high-quality data to support efficient customer retention and business development initiatives.

Performance Management

Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Job Requirements

EDUCATION

General Education

Matric / Grade 12 or SAQA Accredited Equivalent (essential)

Regulatory Exam 5 (advantageous) and Fais Credits

EXPERIENCE

General Experience

1 year telephonic sales experience (essential)

ADDITIONAL INFORMATION

Applying for this role entails that you consent to having your relevant qualification and/or accreditation, or confirmation that you are working towards meeting the competency requirements, used by TIH and its subsidiaries to verify that the applicant’s qualification(s) meet the equivalent NQF level required for this role at the time of application. As a registered Financial Service Provider, we are required to make sure that all of our representatives are and remain fit and proper at all times.

 

How to Apply?

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